Server administration packages for administration of servers

Customer Support provides via the ticket system. If appropriate, staff can communicate with the client in other ways (ICQ, Jabber/GTalk, Skype, Telegram)

Unmanaged servers support includes:

• hardware issues
• network issues (DC level)
• reload without data save
• reboot

Involvement of our experts to resolve other issues will cost $35 per hour. Minimum - 1 hour.

Servers with basic management

At present we support only distributions Linux CentOS, Ubuntu, Debian, FreeBSD. Control Panel Setup is required. At your choice, with the setup of the server, we can install:

• commercial DirectAdmin
• commercial ISPManager Lite
• free Webmin+Virtualmin
• free VestaCP

Customer support is carried out via tickets, where will be conducted standard solution of technical problems, namely:

• installation/upgrade server and client software
• assistance, only advisory, in creating a new domain/database/cron and other things, for which there are manuals
• cleaning the server from the consequences of break-in/hack -monitoring
• preparation and planning of replacement drives/RAM/other components in case of failure of these.

Basic management includes 2 hours of administrator time per month for each server with the included basic management. If the customer's tasks require more time for administrators, each additional 2 hours of support cost $20. Basic management includes but not tariffs by time:

• issues related to abuse (except for cleanup of servers from the consequences of break-in)
• solving problems on the side of the DC (hardware problems, network problems)
• addressing of critical issues such as the fall of the services or server

Development and implementation of custom solutions within the allotted time is possible without further support on request and consent of our administrator. In the case of interference in the server operation/ server configuration and / or server software by third persons, administration of the hosting reserves the right to refuse further free basic support The transition from unmanaged to the basic management is possible only through reinstalling the OS on the server. Rejection of basic management can be not earlier than 6 months of use the basic management. All of the above applies only to servers ordered from us. We don't maintain third-party servers, so we ask you to refrain from such proposals.

Basic management for VPS/Cloud/BareSmart

Basic managment for VPS can be performed only for services with one of the operating systems:

• ⁃ CentOS
• ⁃ Ubuntu
• ⁃ Debian
• ⁃ FreeBSD

The installation of the control panel is a prerequisite. At your choice, with the setup of the server, we can install:

• ⁃ commectial DirectAdmin
• ⁃ commectial ISPManager Lite
• ⁃ free Webmin+Virtualmin
• ⁃ free VestaCP

Technical support is provided through the ticket system, and includes a solving of standard technical problems, as:

• ⁃ installation/upgrade of server and client software
• ⁃ assistance, only advisory, in creating a new domain/database/cron and other things, for which there are manuals
• ⁃ monitoring
• ⁃ cleaning the server from the consequences of break-in/hack
• ⁃ migrations*

Administration rates for virtual servers:
Virtual server tariffs, which include only consulting support (Bronze):

• ⁃ Leaseweb S
• ⁃ Leaseweb M
• ⁃ Cloud start/opti/power
• ⁃ Cloud E-XX
• - Cloud XS/S/M/L

Virtual server tariffs, which include 30 minutes per month of free technical support (Silver):

• ⁃ BareSmart 20/30/40
• ⁃ BareSmart X 20/30/40/50
• ⁃ start
• ⁃ opti
• ⁃ fast10

Virtual server tariffs, which include 60 minutes per month of free technical support (Gold):

• ⁃ power
• ⁃ bigmem
• ⁃ Leaseweb L
• ⁃ Leaseweb XL
• ⁃ BareSmart XL 10/15/30
• ⁃ fast20

If the customer's tasks require more time for administrators, each additional 2 hours of support cost $25.
Basic management for VPS/Cloud/BareSmart includes but not tariffs by time:

• ⁃ solving problems on the side of the DC (hardware problems, network problems)
• ⁃ addressing of critical issues such as the fall of the services or server

Transfer/migration

• ⁃ Migration from another hosting to ours is free of chargeо
• ⁃ Transfer within our tariff plans Silver and Gold performing according to the tariff plan for the administration of the service to which the relocation is carried out. If the customer's tasks require more time for administrators, each additional 2 hours of support cost $25.
• Transfer from VPS/Cloud/BareSmart to dedicated servers with basic management performing free of charge.