Server administration packages for administration of servers
Customer Support provides via the ticket system. If appropriate, staff can communicate with the client in other ways (ICQ, Jabber/GTalk, Skype, Telegram)Unmanaged servers support includes:
- hardware issues
- network issues (DC level)
- reload without data save
- reboot
Servers with basic management
At present we support only distributions Linux CentOS, Ubuntu, Debian, FreeBSD. Control Panel Setup is required. At your choice, with the setup of the server, we can install:- commercial DirectAdmin
- commercial ISPManager Lite
- free Webmin+Virtualmin
- free VestaCP
- installation/upgrade server and client software
- assistance, only advisory, in creating a new domain/database/cron and other things, for which there are manuals
- cleaning the server from the consequences of break-in/hack -monitoring
- preparation and planning of replacement drives/RAM/other components in case of failure of these.
- issues related to abuse (except for cleanup of servers from the consequences of break-in)
- solving problems on the side of the DC (hardware problems, network problems)
- addressing of critical issues such as the fall of the services or server
Basic management for VPS/Cloud/BareSmart
Basic managment for VPS can be performed only for services with one of the operating systems:
- ⁃ CentOS
- ⁃ Ubuntu
- ⁃ Debian
- ⁃ FreeBSD
- ⁃ commectial DirectAdmin
- ⁃ commectial ISPManager Lite
- ⁃ free Webmin+Virtualmin
- ⁃ free VestaCP
- ⁃ installation/upgrade of server and client software
- ⁃ assistance, only advisory, in creating a new domain/database/cron and other things, for which there are manuals
- ⁃ monitoring
- ⁃ cleaning the server from the consequences of break-in/hack
- ⁃ migrations*
Virtual server tariffs, which include only consulting support (Bronze):
- ⁃ Leaseweb S
- ⁃ Leaseweb M
- ⁃ Cloud start/opti/power
- ⁃ Cloud E-XX
- - Cloud XS/S/M/L
- ⁃ BareSmart 20/30/40
- ⁃ BareSmart X 20/30/40/50
- ⁃ start
- ⁃ opti
- ⁃ fast10
- ⁃ power
- ⁃ bigmem
- ⁃ Leaseweb L
- ⁃ Leaseweb XL
- ⁃ BareSmart XL 10/15/30
- ⁃ fast20
Basic management for VPS/Cloud/BareSmart includes but not tariffs by time:
- ⁃ solving problems on the side of the DC (hardware problems, network problems)
- ⁃ addressing of critical issues such as the fall of the services or server
Transfer/migration
- ⁃ Migration from another hosting to ours is free of chargeо
- ⁃ Transfer within our tariff plans Silver and Gold performing according to the tariff plan for the administration of the service to which the relocation is carried out. If the customer's tasks require more time for administrators, each additional 2 hours of support cost $25.
- Transfer from VPS/Cloud/BareSmart to dedicated servers with basic management performing free of charge.