Frequently Asked Questions (FAQ)
Billing
Which payment methods are available?
Current payment methods are shown in the billing area when you add funds or pay an invoice. If the required method is not available, open a Billing ticket before sending a direct payment.
My payment has not been credited. What should I do?
Payments made through the billing interface are usually credited automatically. Direct payments can take up to 24 hours, and in some cases up to 72 hours. If the payment is not credited, open a Billing ticket and include the amount, date, payment method, transaction id/hash and payment note.
Can I request a payment delay?
A short delay may be possible by request through a Billing ticket. Specify the service, reason and planned payment date. Longer delays may require a partial balance top-up as payment assurance.
How do I cancel a service?
Open a ticket in the Cancel category and follow the cancellation terms in the service rules: /rules/hosting/.
How much does dedicated server traffic overuse cost?
Traffic overuse pricing and conditions depend on the datacenter and contract. For an exact calculation, open a ticket and specify the server, location and expected traffic volume.
Sales and services
Can I order a custom server configuration?
Yes. If the required configuration is not listed on the site, open a ticket and specify server parameters, preferred locations, network requirements, disks and timing.
Why was my unmanaged server delivered without RAID or a control panel?
An unmanaged server is prepared according to the setup requirements provided during checkout. If RAID, control panel or software requirements are not specified, the server may be delivered with a basic OS installation. For managed servers, agreed administration tasks are performed by our staff.
What is included in basic administration?
The package description is available on the server administration page. If you need help with domains, mail, FTP, databases, backups or migration, a control panel is usually required.
Can I refuse a server and get a refund?
The minimum server rental period is one month. Cancellation is requested through a Cancel ticket before the paid period expires. Server replacement and recalculation are possible only in specific cases and must be agreed through a ticket.
Can I change the main server IP?
The main server IP usually cannot be changed. Possible alternatives are ordering additional IPs or moving to another server.
Do you have servers with fast activation?
Servers are checked before delivery. Setup usually takes from several hours to 1-5 business days depending on the server and location. Available fast activation options are listed on the stock servers page.
Do you provide VPN?
VPN is not provided as a standalone public service. If you have a VPS or dedicated server, we can help configure VPN software as part of an administration request.
Abuse
Is your hosting complaint-resistant?
No. Complaints are processed according to the service rules and datacenter requirements.
Can I host adult or video websites on virtual hosting?
Virtual hosting is not suitable for high-complaint-risk content. Such projects should usually be hosted on a VPS or dedicated server while following the service rules.
What happens when a copyright complaint is received?
We create a ticket and notify the customer using contacts from the profile. For VPS and dedicated servers, time is usually provided to resolve the issue. On virtual hosting, critical complaints may lead to account suspension.